7-day money-back guarantee
If you're not satisfied within the first 7 days of your first paid subscription, contact us and we'll refund your payment in full — no questions asked.
Refund eligibility
- Refunds apply to the first payment of a new subscription only.
- The request must be made within 7 calendar days of the payment date.
- Refunds are not available after the 7-day window, for subsequent billing periods, or for partial months.
- If a refund is granted, your account is closed immediately.
To request a refund, email taku@tango-cap.com with the subject "Refund request" and include your account email address. We'll process it within 5–10 business days via the original payment method.
Cancellation
You can cancel your subscription at any time from your account settings. Cancellation stops the next renewal — your access continues until the end of the period you've already paid for. No partial refunds are issued for the remaining days.
How it works — step by step
1
Go to Settings → Subscription in your dashboard and click "Cancel subscription".
2
Your cancellation is confirmed by email. Your access continues to the end of the billing period.
3
On the final day, your account switches to read-only. Guest messaging stops.
4
Your data is retained for five years per our
Privacy Policy. Email us to request earlier deletion.
5
You can reactivate at any time — your property data will still be there.