We started investing in Cape Town short-term rentals and quickly realised that property management agencies were taking between 15 and 20 percent of every booking to coordinate guest messages, call a cleaning service and log a maintenance ticket. Property owners carry all the financial risk of buying and furnishing a unit, and still end up handing a significant slice of the income to someone running a group chat and a spreadsheet. We built KaapLiving because that did not feel right. You own the property. You should keep what it earns.
Kaap auto-replies to guest enquiries on Airbnb and Booking.com via Hospitable. Requires a Hospitable account (they have a free tier).
After signing up, book a free 15-minute call with Taku. He'll walk you through your WhatsApp number, how to add your properties, and how Kaap handles your guests from day one.
Guest messages were taking an hour out of my day, every single day. KaapLiving handles all of that now. I get notified when something genuinely needs me and nothing else. Guests are actually getting faster responses than when I was doing it myself.
Every checkout used to mean a chain of messages between me, the cleaner and the incoming guest trying to coordinate timing. The platform does that automatically now. The cleaner gets the alert, sends photos, and the next guest gets their check-in details without me touching anything.
Guests near Camps Bay expect a lot, and they expect it quickly. Before KaapLiving, a slow reply at 11pm would cost me a booking. Now every message gets a response in seconds and I can see the whole conversation and step in whenever I want to.